"Hello, I’m Lilly. I’m one of the ones who will greet you when you first walk into the office. I am the person who handles insurance, and I also handle any billing. If you have any questions or any concerns, I will be more than happy to answer any of those. I’m here to try to make your visit as pleasant as possible, so whether you’re an established patient or you are a new patient, I look forward to seeing you soon."